Customer reactivation

Customer reactivation: sell again to your past customers, without new ads

Your customer base is an asset. We reach it on WhatsApp, a chatbot spots the customers who are interested, an operator calls them to confirm the order, then we track the delivery. You pay 25 MAD per delivered order.

In short

A customer reactivation campaign gets back in touch with people who have already bought from you, to offer them something new. At MyLeadDone, the WhatsApp message opens the conversation, but it is an operator's call that confirms the order — just like the confirmation of your new orders.

How a campaign runs

  1. 1

    WhatsApp campaign

    A message goes out to your existing customers with the offer you chose.

  2. 2

    Qualification

    A chatbot answers the first questions and spots the customers who are genuinely interested.

  3. 3

    Confirmation call

    An operator calls every interested customer, in Darija, Arabic or French, to confirm the order, the address and the amount.

  4. 4

    Tracked delivery

    The order is created with your delivery company and tracked until the parcel is handed over.

Why reactivate your existing customers

  • No new ad budget: you sell to customers you already paid to acquire
  • Customers who already know your store and your products
  • The same discipline as for your new orders: every order is confirmed by a call
  • Tracking all the way to delivery, not just a blast of messages

What you pay

25 MAD per delivered order

You pay for what the campaign delivers, not for launching it. Nothing is charged for an order that is not delivered.

Who is it for?

It is for you if

  • you already have a base of customers who have ordered from you
  • your products are bought again, renewed or complement each other
  • you want sales without raising your ad spend

It is not for you if

  • your store is new and does not have customers yet
  • you are not allowed to contact these customers on WhatsApp
  • you have no stock for the offer

What we need to launch a campaign

  • The list of your existing customers (name, phone, past orders)
  • The offer: product, price, any discount
  • Your available stock and your delivery company

Campaigns only target your existing customers, whom you are allowed to contact on WhatsApp.

Customer reactivation or order confirmation?

Order confirmation handles the new orders coming from your ads. Customer reactivation creates new orders from your past customers. Both end the same way: a call that confirms, then tracking until delivery.

See phone order confirmation

Frequently asked questions

What is a customer reactivation campaign?

It is a campaign that gets back in touch with your existing customers to offer them something new. At MyLeadDone it starts with a WhatsApp message, a chatbot qualifies the replies, then an operator calls every interested customer to confirm the order.

How much does a reactivation campaign cost?

25 MAD per delivered order. You do not pay to launch the campaign, and nothing is charged for an order that is not delivered.

Which customers can you contact?

Only your existing customers, whom you are allowed to contact on WhatsApp. You give us the list.

Do I need new ads?

No. Reactivation relies on customers you have already acquired, with no new ad budget.

How is it different from order confirmation?

Confirmation handles the new orders coming from your ads, at 10 MAD per delivered order. Reactivation creates new orders from your past customers, at 25 MAD per delivered order. In both cases a call confirms the order and the delivery is tracked.

Your customer base can still sell

Launch a reactivation campaign and only pay for delivered orders: 25 MAD each.