A real call confirms what a message cannot: intent, address, size or colour. Our operators call every customer, every day from 9:00 to 21:00, then follow the parcel to the door.
The moment an order arrives, an operator calls the customer within 10 minutes — while they still remember ordering. The cycle runs for 3 days, with up to 4 calls a day, every day from 9:00 to 21:00, so every order gets its chance to be confirmed before anything ships.
Our operators call within 10 minutes of receiving the order — while the customer still remembers placing it. Up to 4 call attempts that day: address verified, variant confirmed, COD amount agreed, delivery expectations set.
Unreachable customers are called back at other times — morning, midday, afternoon, evening — with a WhatsApp message between calls. Same goal: an order that is genuinely confirmed.
Last attempts before the final status: confirmed, cancelled or unreachable. No order is dropped after a single call.
An “ok” on WhatsApp is not a decision. On the phone, the operator hears the hesitation, asks the right question and fixes the problem on the spot. That is the difference between a confirmed order and a parcel that comes back.
Parcel handed to carrier. Customer notified via WhatsApp. Tracking ID logged in dashboard.
Daily status checks. Agents call customers to confirm availability and expected delivery window.
Real-time coordination: customer and driver aligned on timing. Missed deliveries minimized.
Failed attempt? We immediately reschedule, re-contact the customer, and push for re-delivery. No order abandoned.
After confirmation, we don't step back. Every order is actively tracked for 7 days. We coordinate between the customer, the delivery driver, and the courier company — resolving issues before they become returns.
Your CRM dashboard shows every metric that drives your COD business — updated in real time. Stop guessing. Start making decisions based on what's actually happening with your orders.
Not every customer who places an order intends to receive it. Our blacklist system scores every contact using historical data — detecting serial fake buyers, repeat refusers, and invalid numbers before you ship a single product.
Automated WhatsApp messages keep your customer informed at every stage — and they cost nothing. They do not confirm the order; the call does that. What they do is reinforce it: a written trail of what was agreed on the phone, and a heads-up the day the courier comes. A customer who knows what is arriving, and when, refuses far less often at the door.
Triggered automatically at every stage:
See how WhatsApp supports the call
You keep your products and your ads. Our call center handles everything else, from the call to the delivered parcel.
See exactly how every order moves through our system — from your store, through confirmation, to your customer's door.
Customer places order on your store. API syncs it to MyLeadDone CRM instantly.
An operator calls the customer within 10 min. 3-day cycle, up to 4 calls a day.
Address verified. Customer expectations set. Parcel handed to delivery partner.
7-day window. WhatsApp alerts. Driver coordination at every step.
Successful delivery confirmed. 10 MAD deducted from your prepaid balance.
No developers needed. No long contracts. Start confirming orders today.
Sign up free. No credit card. 10 free orders included — full confirmation + tracking, no cost.
Link your e-commerce platform with one click. Orders sync automatically via API — zero code required.
Tell us about your products. We build custom confirmation scripts so agents answer every question your customers ask.
New orders receive a first contact within 10 minutes. Watch confirmation rates climb on your live dashboard.
10 MAD per successfully delivered order, deducted from your prepaid balance. Top up by bank transfer anytime.
An operator calls the customer within 10 minutes of the order. They check the order is real, confirm the address with a landmark, the variant and the amount to pay, then agree the delivery time. If the customer does not answer, they are called back up to 4 times a day for 3 days.
Every day from 9:00 to 21:00 (Morocco time), weekends included.
Darija, Arabic and French, depending on the customer.
After the full cycle — up to 12 calls over 3 days, with WhatsApp messages between calls — the order is marked “unreachable” in your dashboard. It is not shipped without confirmation, and you pay nothing for it.
No team to hire, train or supervise, customers are called every day from 9:00 to 21:00, and you only pay for delivered orders. You stay focused on your products and your ads.
10 MAD per delivered order, 7-day delivery tracking included. WhatsApp messages are free, and nothing is charged for an order that is not delivered. Your first 10 orders are free.
Start with 10 free orders. No commitment, no setup fees. Get your first confirmations running today.
